
Updated
The $100M Decision: Intercom's CPO at SaaStr Explains Why Most SaaS Companies Won't Survive AI
Intercom CPO Paul Adams explains the company’s AI shift, its decision to move most R&D to Fin, and what the change means for SaaS product teams.
3 posts · Case Studies

Intercom CPO Paul Adams explains the company’s AI shift, its decision to move most R&D to Fin, and what the change means for SaaS product teams.

Learn how Apollo.io moved from sales-led to product-led growth and reached $100 million ARR with a lean team in a crowded sales technology market.

A firsthand account of Popupsmart’s 60% organic traffic loss after Google updates, the recovery work, and the decisions that helped traffic return.