
Adding too many features cost us 1.5 years: the Popupsmart V2 lesson
Adding too many features to Popupsmart cost us 1.5 years. The V2 migration we forced on users, the investor advice we refused, and what I'd do instead now.
4 posts · Case Studies

Adding too many features to Popupsmart cost us 1.5 years. The V2 migration we forced on users, the investor advice we refused, and what I'd do instead now.

Intercom CPO Paul Adams explains the company’s AI shift, its decision to move most R&D to Fin, and what the change means for SaaS product teams.

Learn how Apollo.io moved from sales-led to product-led growth and reached $100 million ARR with a lean team in a crowded sales technology market.

A firsthand account of Popupsmart’s 60% organic traffic loss after Google updates, the recovery work, and the decisions that helped traffic return.